A clear return process for business IT equipment.

Standard Return Period

Return requests must be submitted within 14 days of the invoice date (the date your order was invoiced, not the delivery date). Some manufacturers require prior authorization before they will accept a return directly from the customer. In these cases, you may need to obtain that manufacturer's consent before we can process your return with us.

Getting an RMA Number

Before returning anything, you'll need a Return Merchandise Authorization (RMA) number from us, requested within the 14-day return period above. To get one, contact our team with your invoice number, the product's serial number, the reason for the return, and whether the original packaging has been opened. No return will be accepted without an RMA number.

Once your RMA number is issued, the product must reach our returns processing center within 10 days. Items received after that window may be refused.

Products shipped to us without an RMA number may be sent back to the customer at their own expense, with no refund or credit issued.

Return Requirements

• The RMA number must appear clearly on the shipping label.
• Please don't write on or deface the outside of the original product packaging.
• Returned products must include all original packaging, manuals, cables, and accessories. Returns missing any of these items may be subject to a restocking fee.
• If a product is defective or arrives dead on arrival (DOA), we'll arrange a replacement at no cost to you.
• If you ordered the wrong product and want to return it for that reason, a restocking fee of 10 to 25 percent will apply, based on the item's condition and whether original packaging and accessories are intact.
• We recommend shipping returns using a trackable method, such as FedEx or UPS.

What if my item is defective or arrives DOA?

Most products carry a warranty directly from the manufacturer. For a defective item under warranty, you may need to contact the manufacturer directly to get a case number before requesting a repair, replacement, or return. Once we've received, inspected, and confirmed the defect, we'll send a replacement or issue a credit, based on what you'd prefer.

What if my item arrives damaged?

All products are inspected before they ship. Even so, transit damage can occasionally happen. If a product arrives damaged, the damage needs to be noted on the carrier's delivery record before the driver leaves. Keep the original packaging and product, and contact our team right away so we can start a damage claim.

Have the following ready when you reach out: your tracking number, the product's serial number, whether the shipment was signed for as damaged, which part is affected (outer shipping box, manufacturer packaging, or the product itself), and photos of the damage.

If your order shipped using your own freight account, we're not able to file the damage claim, you'll need to handle that directly with your carrier.

Following these steps helps avoid delays in processing your damage claim or replacement. If these steps aren't followed, the product will be treated as accepted in its delivered condition.

Software Returns

Software products are not returnable once purchased.

Other Charges

Customers are responsible for shipping costs, both original and return, along with any related insurance, unless the return is due to an error on our part.